AIカスタマーサポートスタートアップ、評価額20億ドルに

2 Min ReadA startup focused on deploying AI-powered customer service agents is now valued at $2 billion, having raised another $150 million in a Series B funding round.The investment maintains the upward trajectory of Israeli-founded, Amsterdam-based Wonderful, having previously revealed a $100 million Series A in November.The latest injection of capital was led by global software investor Insight Partners, with participation from existing investors Index Ventures, IVP, Bessemer Venture Partners and Vine Ventures.According to a blog post by the vendor, Wonderful will use the new capital to accelerate enterprise adoption in more than 30 markets. Wonderful is targeting a headcount of about 900 by the end of the year -- up from the current total of 350 -- to enable it to significantly increase its deployments of embedded teams within businesses using its tech.A key differentiator for Wonderful from the outset has been its focus on non-English-speaking markets, and it says made inroads with companies across Europe, the Middle East, Asia-Pacific and Latin America in an array of sectors, including telecom, financial services, manufacturing and healthcare.Related:OpenAI Updates Agents SDK, Aims at Building Secure AgentsWonderful says its policy of providing embedded personnel to assist with the rollout of what it claims is its agentic platform is paying dividends.“In 2026, enterprises will be deciding who to partner with to operationalize AI across their organizations, and those decisions will hinge on who can deliver deep integrations across complex infrastructures and tailor solutions to each organization's unique environment," CEO Bar Winkler said in a release. “We built our platform and operating model around that reality, and the demand we’re seeing globally reflects it."In tandem with the new backing, Wonderful said its platform-based approach is also reaping rewards. The vendor's architecture is AI model-agnostic, allowing activation across different workflows, with the ability to select the best-performing models for each application, providing flexibility.Reliability is also provided by a self-healing system design and "harness-based’ evaluation," the vendor said.Wonderful has raised $286 million to date, with Bloomberg quoting Winkler as claiming that revenue is “at tens of millions of dollars.”About the AuthorContributing WriterGraham Hope has worked in automotive journalism in the U.K. for 26 years, including spells as editor of leading consumer news website and weekly Auto Express and respected buying guide CarBuyer.